Privacy Policy

We collect information in the following ways:

• Information you provide to us. When you contact us through our website forms, email us at contactus@turingedge.ai, request a demo or pilot, or otherwise communicate with us, we may collect your name, work email, phone number, company name, role, and the contents of your message.
• Information we collect automatically. When you visit our website, our hosting provider receives standard technical information, such as your IP address, browser type, and the pages you request, which is needed to deliver and protect the site. Our website does not use analytics or advertising cookies.
• Information processed within our products. Our products process data that our customers and their end users provide. Depending on the deployment, this can include personal data and sensitive data such as health or financial information. We process this data on behalf of our customers and under their instructions.

When our voice agents call borrowers or customers for a business customer, such as a bank or NBFC, we process the call audio, the transcript, the phone number, and the account details that business customer gives us. The business customer is the data fiduciary (controller) for this data, and we process it only on its documented instructions.

People on these calls are told at the start that they are speaking with an automated assistant and that the call is recorded.

Recordings and transcripts are stored where the business customer’s deployment runs and are used only to deliver, audit, and quality-check that customer’s calls. They are kept for the period the business customer sets and deleted after it. We do not use them to train or fine-tune AI models, or to improve services for anyone else, without that customer’s prior written consent.

We use personal data to:

• respond to enquiries, schedule discovery sessions, and scope engagements;
• provide, operate, maintain, secure, and improve our products and services;
• communicate with you about our services, including updates and relevant offers, which you can opt out of at any time;
• monitor and troubleshoot our systems, and detect and prevent fraud or abuse;
• comply with legal obligations and enforce our agreements.

We do not sell your personal data.

For our website, marketing, and sales activities, TuringEdge acts as a data controller and decides how and why personal data is processed.

For personal data processed inside a deployed product or client engagement, TuringEdge generally acts as a data processor or sub-processor, handling data on behalf of our business customer, who is the controller. In those cases the customer is responsible for the lawful basis and the notices given to end users, and our processing is governed by a separate data processing agreement.

Our website does not use analytics or advertising cookies. Features you choose to use may set their own: meeting booking on our contact page (Microsoft Bookings) and spam protection on job applications (Google reCAPTCHA). Those providers’ own privacy policies cover the cookies they set. You can control cookies through your browser settings.

We share personal data only as needed and with appropriate safeguards:

• Service providers and sub-processorswho host, support, or help us operate our systems, under contracts that require them to protect the data. They include Microsoft Azure (hosting, storage, and AI services), a speech and language AI provider in India (speech recognition, speech synthesis, and language models for our voice agents), Twilio (calls and messages), Resend (email from our website forms), Microsoft Bookings (meeting booking), and Google reCAPTCHA (spam protection on job applications). Where a customer’s deployment uses them, other AI model providers may also process data, as agreed with that customer. Our Security page lists each provider’s purpose and location.
• Professional advisers such as auditors and legal counsel, where necessary.
• Authorities where required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to this policy.

Some of our products use artificial intelligence to analyze data, generate recommendations, and score, rank, or assist decisions. Where our customers deploy these features, they are responsible for configuring appropriate human oversight. Our platforms are built with audit logging, evaluation frameworks, and human-in-the-loop approval controls so that automated processing can be reviewed and governed. If you are an end user of a customer’s deployment and have questions about an automated decision, please contact that organization.

We apply security controls appropriate to the data we handle, including role-based access control, encryption in transit and at rest, network segmentation, monitoring, and audit logging. No method of transmission or storage is completely secure, but we work to protect personal data against unauthorized access, loss, and misuse.

We retain personal data only for as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Data processed on behalf of a customer is retained according to our agreement with that customer.

We operate from India and may use service providers located in other countries. Where personal data is transferred across borders, we take steps to ensure it is protected in line with applicable data protection laws, including the use of appropriate contractual safeguards.

Depending on where you live and the law that applies, such as India’s Digital Personal Data Protection Act, 2023, or the EU and UK GDPR, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing;
• nominate another person to exercise your rights in the event of death or incapacity, where the law provides for it.

To exercise any of these rights, contact us using the details below. If your data is processed within a customer’s product deployment, we will refer your request to that customer or assist them in responding.

Our website and services are intended for businesses and adults. We do not knowingly collect personal data directly from children. Where a customer’s deployment involves data relating to minors, for example in education, that processing is handled under the customer’s instructions and applicable law.

Our website may link to third-party sites and services that we do not control. This policy does not apply to those sites, and we encourage you to review their own privacy policies.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice. Your continued use of our website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle personal data, or if you wish to exercise your rights, contact us:

• Email: contactus@turingedge.ai
• Phone: +91 9205454284
• Address: TuringEdge Technologies Private Limited, 10A Amarvijay, Near Hotel Mansingh, SC Road, Station Road, Jaipur, Rajasthan 302006, India

For data protection enquiries and grievances in India, contact our Grievance Officer, Vishwajeet Tewari, Co-founder & CEO, at contactus@turingedge.ai or at the address above.