We sell engineering engagements and software subscriptions. They cancel and refund on different terms, so this policy addresses each separately.
Last updated: September 7, 2026
This policy explains how cancellations and refunds work across everything TuringEdge Technologies (“TuringEdge”, “we”, “us”) sells. We sell two different kinds of thing, and they cancel on different terms, so each is addressed separately below.
This policy sits alongside our Terms of Service and any signed master services agreement, statement of work, or order form. Where a signed agreement and this policy conflict, the signed agreement controls for that engagement.
Engineering time cannot be returned once it has been spent. Our terms are therefore built on a single principle: you are charged for work we have actually delivered, and refunded for anything you have paid for but not yet received.
Cancel with seven or more days’ notice before the scheduled kickoff and the fee is refunded in full. If you cancel after kickoff, we retain 25% of the fee to cover mobilisation, environment setup, and integration scoping already performed, and refund the balance.
Build engagements are billed against milestones. Milestones that have been completed and accepted are not refundable. Any milestone not yet started is refunded in full. A milestone in progress at the point of cancellation is charged pro-rata against the work delivered up to that date.
Either party may end a retainer with 30 days’ written notice. The month in which notice falls is charged in full. Any months already prepaid beyond the notice period are refunded.
On cancellation of a Pilot or Build, we hand over everything produced up to that point — source code, infrastructure definitions, evaluation sets, and documentation for accepted milestones — so the work you paid for remains usable without us.
If TuringEdge cancels an engagement for any reason other than your material breach or non-payment of undisputed invoices, you are refunded in full for all work not yet delivered, and we hand over completed work at no additional charge.
Cancelling a subscription does not automatically delete your data. Export and deletion requests are handled under the applicable product’s terms and our Privacy Policy.
Send a written request to contactus@turingedge.ai from the email address associated with the account or engagement. We keep this in writing so both sides have a record. Please include:
We acknowledge every request within one working day and give you a decision within seven working days. Our working hours are Monday to Saturday, 10:00 AM to 6:30 PM IST.
Approved refunds are returned to the original payment method. We initiate the refund within seven working days of approval, and it typically reaches you within ten working days of initiation. The final leg is controlled by your bank, card issuer, or payment provider, and we cannot shorten it.
Refunds are issued in the currency of the original transaction. Where payment was made in a currency other than INR, exchange-rate movement between the payment and the refund is not compensated.
Where GST or other taxes were charged, the refund includes the tax component and we issue a credit note against the original tax invoice.
If something has gone wrong, raise it with us first. Most disputes are a scoping disagreement or a billing error, and we would rather resolve them directly than through a payment provider.
Raising a chargeback without contacting us first may result in the affected account or engagement being suspended while the claim is investigated, because the funds are held by the provider during that period.
We may update this policy from time to time. The version in force for a given engagement or subscription is the version published on the date you entered into it. When we make material changes, we update the “Last updated” date at the top of this page and notify active customers by email at least 30 days before the changes take effect.
This policy is governed by the laws of India. Subject to any separate agreement, the courts located in Jaipur, Rajasthan, India will have exclusive jurisdiction over any dispute arising out of or relating to it. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable law that cannot be contractually excluded.
Questions about this policy, or a request to make under it, go to the same place:
